As these are fully handcrafted products, our standard processing times are approximately 3-5 business days before goods are shipped from our factory in Cape Town*. Thereafter standard nationwide courier times apply.

We also allow collection from our factory at Unit 1, St Michaels Park, Observatory, Cape Town. Please email us at hello@fieldbar.com if you would like to make use of the collection facility, so we can inform you when your order is ready for collection.

 If you are based outside of Cape Town and your order is time-sensitive, we offer an express shipping service at an additional charge. Please contact us on hello@fieldbar.com with your order number as reference for our team to assess the viability of your request. 

*Please allow for slightly longer lead times than those specified above during peak periods (Summer and/or the weeks leading up to the festive period).

Orders containing in-stock products shipped to main centres in South Africa should be delivered within 2-3 business days after processing and dispatch from the FIELDBAR factory in Cape Town. Deliveries to outlying areas may take slightly longer.

 If you are based outside of Cape Town and your order is time-sensitive, we offer an express shipping service at an additional charge. Please contact us on hello@fieldbar.com with your order number as reference for our team to assess the viability of your request.

You will be notified once your order has left our factory and your courier tracking information will be sent to you via email. If you are having difficulty tracking your order once it has been shipped, please email us at hello@fieldbar.com - and don't forget to include your order number.

Unfortunately, we do not deliver to P.O. Boxes.

We do not ship internationally from our South African factory. For UK, EU, USA and AUS orders, please visit fieldbar.com. For other international queries please email hello@fieldbar.com. For trade enquiries, please order sales@fieldbar.com.

If your order is yet to be shipped, we will try our best to amend it. Please email us at hello@fieldbar.com.

Secure your 5-year warranty by joining the FIELDBAR Owners Club and registering your FIELDBAR product on our website within 60 days of purchase. Read more about what's covered on our Warranty page.

If you have successfully registered your FIELDBAR product within 60 days of purchase and your product falls within its 5-year warranty window, you will be able to submit a warranty claim. Log into your Owners Club account and follow the prompts.

In addition to the obvious bragging rights, Owners Club members receive extended product warranties, exclusive offers, on new products and secret perks.

You can join the FIELDBAR Owners Club on our website fieldbar.co.za, by creating an account and registering your FIELDBAR product within 60 days of purchase. You will find your unique serial code engraved on the plaque on the back of your FIELDBAR product. For some products, the golden plaque appears on the Certificate of Authenticity.

Navigate to your product of choice. Once you have made your selection, scroll down to the field on the product page where you can input the name or initials to be engraved. Please note this comes at an additional charge and that the personalisation of both handles and slings is written on the main order item's box to aid in identification. If an order contains a FIELDBAR cooler box, any additional slings and handles ordered are shipped inside the cooler box.

Navigate to your product of choice. Once you have selected your colour, scroll down to the field where you can input a gift message. This will automatically add both wrapping and your message in a handwritten card. Please note this comes at an additional charge.

Individual product use and care instructions can be accessed from the FIELDBAR Product Guide.

If you are not completely in love with your FIELDBAR purchased from our online store, you can return it to us, in saleable condition, and in its original packaging, within 30 days of delivery for a full refund.

Simply email us at hello@fieldbar.com with your order number and we will initiate the process. You are responsible for the costs of returning the product. FIELDBAR reserves the right to refuse a return if the product shows signs of use, has been damaged, or is not in the original packaging.

We aim to process all returns and refunds as quickly as possible, but in busier periods this could take up to three weeks from when the item is received by us. You will receive a notification once a refund has been issued and, depending on your bank, it can take up to a further five business days for the funds to revert to your account. All refunds are returned to the initial form of payment. This means if you're returning a gift, we have to return the funds to the purchaser.

Replacement: If your product arrives damaged or defective, we will gladly offer a replacement.
Refund: Refunds are issued for products that are unused in accordance with our refund policy.

Customised or personalised products may not be returned, in addition to any products that have been used or altered in any way.

Items purchased from third-party retailers must be handled directly with the retailer. Our returns policy applies only to purchases made directly from our online store.

Our Field Hospital Programme allows registered owners to have cosmetic defects from reasonable wear and tear repaired. Read more about what's covered on our Warranty & Repairs page.

To date, FIELDBAR has designed two different hardcase cooler box models.

The FIELDBAR Drinks Box is currently available through fieldbar.co.za (South Africa) and fieldbar.com (international) as well as several hand-selected retailers both in South Africa and internationally.

The FIELDBAR Gin Trunk is the second hardcase cooler box designed by FIELDBAR. More information about FIELDBAR cooler boxes and products can be found on the FIELDBAR Product Guide.

Please view our Size Guide to compare the different FIELDBAR cooler box models.

As our products are handcrafted, we can only make so much each month. We release new stock of the Drinks Box on the 1st of the month at 12 noon.

At Fieldbar, we occasionally release limited-edition products. These items are produced in small quantities and are only available for a short period or while stocks last. Once a limited edition is sold out, it will not be restocked for a period of at least twelve calendar months. To ensure you don't miss out, sign up for our newsletter or join the Owners Club for early access and exclusive offers. Due to the exclusive nature of limited edition items, the warranty terms may differ from our standard product warranty. Visit our warranty page for more information. 

For the time being we have paused gift cards.

You redeem a gift card by entering your gift card code during the checkout process.

Gift card terms and conditions:
FIELDBAR Gift Cards (“Gift Cards”) may only be redeemed at fieldbar.co.za

Gift Cards are not returnable, exchangeable, or refundable for cash except to the extent required by applicable law. The resale of Gift Cards is not permitted without our consent.

You cannot redeem a Gift Card in conjunction with any other voucher or discount code.

Lost or stolen cards will not be replaced. The risk of loss and title for Gift Cards pass to the purchaser upon sale. FIELDBAR shall have no liability to you for lost, damaged or stolen Gift Cards or the unauthorised use of your Gift Card by third parties.

Balance inquiries can be made by emailing hello@fieldbar.com. Gift Cards are not reloadable.

Gift Cards are valid for 5 years, however the gift card holder is responsible for paying any additional outstanding amount. Gift Cards purchased from FIELDBAR expire on the later of the first anniversary of the date of purchase, or any longer expiration period required by applicable law.

To ensure a safe purchase, shop directly from our official website, www.fieldbar.co.za (South Africa) or www.fieldbar.com (international).

Scammers are becoming increasingly sophisticated. Please beware of websites with similar URLs to our own (the spelling will be different to that specified here). A list of our authorised retailers can be found at https://fieldbar.co.za/pages/fieldbar-retailers.

From time to time, FIELDBAR offers pre-orders on new product launches. Pre-order products require either a deposit or the full value amount to be paid to secure an item that is yet to be produced. This is done in advance for new products, to ensure the correct opening colour mix is produced.

BEFORE ORDERING A PRE-ORDER PRODUCT, PLEASE READ THE RULES & REGULATIONS BELOW:
FIELDBAR cannot be held liable for any unforeseen delays that may occur if you wish to pre-order an item, so please take extra care when placing your order. We will, however, update you after pre-order when your items are available and are ready to be dispatched from our factory.

Once you place an order with us, it means that you are willing to accept these terms and conditions:
1. Pre-orders require payment of either a deposit or the full value of the item. If a deposit is paid, the balance of the payment must be paid once the product is ready to be shipped.
2. Pre-orders can be cancelled at any time before they have been shipped from our factory. Pre-order deposits are fully refundable at any time, but should you request a refund you will forfeit your place on the Pre-Orders List.
3. We cannot guarantee a specific shipping date and estimated shipping dates are subject to change. We will ship orders the moment they are available and the balance of payment for the product has been received.
4. if you don't like your product you can return it in its original packaging (unused) within 30 days and get a full refund (standard returns policy).
5. Please do not order if you are not able to wait.
6. Once you place an order with us, it means that you are willing to accept these terms and conditions.

This list allows you to reserve a FIELDBAR product for future delivery, on a first-come, first-served basis. You need to pay the deposit or the full value of the product to secure your place on this list. You will be asked to pay any outstanding balances of the purchase price when the product is ready to be shipped. If you do not make payment within 20 days from being requested, the order will be cancelled.